Policies & Customer Care

Welcome

Shopping on line is different because you cannot see the piece in real life. Photographs are enlarged to show detail, but actual sizes are represented to the best of my ability through actual dimensions and measurements. Because each piece of this wearable art is created from a real flower, and is hand-crafted, variations in appearance are unavoidable. The image shown is representative of this piece of jewelry, but your individual piece of art may vary slightly from the image shown.
Please feel free to contact me if you have questions about any items in my collections or policies. It is important to me that you are pleased with your purchase.

 

Payment

The preferred method of payment is through Pay Pal. This is a secure method of online payment. Anthomania Jewelry will never have access to your credit card details. Your credit card statement will show “PayPal*ANTHOMANIA J” as the merchant.

 

Privacy Policy

Anthomania Jewelry does not disclose customer’s information to third parties. Processing orders will require your name, address, email address, and phone number. This information will not be used for any purpose other than processing and delivery of your order.

 

Shipping

Shipping and handling is included in the price of sale. So, the price stated in the store, is the price you pay. Each piece is handmade to order, so allow 2-3 weeks for delivery – from my hands to yours!

US orders are shipped USPS, (1st class) mail with delivery confirmation. If you need an order to be sent by EXPRESS mail, please notify me BEFORE making payment so changes can be arranged (if possible) for earlier arrival time and additional postage charges.

International orders are shipped with 1st class international mail and may incur duty and taxes. The customer will be responsible for all additional charges. Please contact me through e-mail BEFORE you purchase items if you require any international shipping and handling.

 

Refunds or Exchanges

If you are not satisfied with your purchase, return the item in the original packaging and condition within 10 days of the date received.

*Please enclose in a padded envelope, with a tracking number, as Anthomania Jewelry cannot be responsible for returned packages lost in transit.

Notify me by e-mail with your reason for returning the item, and a refund in full will be arranged within 28 days of your returned order. I will also be happy to issue an exchange or store credit, if you would prefer.